Terms & Conditions

1. Who We Are & How To Contact Us: www.historicletters.co.uk is a site operated by Historic Letters (“We”). We operate in England and Wales and have our registered office at 17 Norden Road, Maidenhead, SL6 4AZ. Our main trading address is 17 Norden Road, Maidenhead, SL6 4AZ. To contact us, please email hello@historicletters.co.uk

2. By Using Our Site You Accept These Terms: By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

3. There Are Other Terms That May Apply To You: These terms of use refer to the following additional terms, which also apply to your use of our site which are found here:

Our Privacy Policy
Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

If you purchase goods or services from our site, our terms and conditions of supply will apply to the sales.

4. We May Make Changes To These Terms: We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22/03/23 when we changed clauses 23d to 90 days.

5. We May Make Changes to Our Site: We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

6. We May Suspend Or Withdraw Our Site: Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. We May Transfer This Agreement To Someone Else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. Our Site Is Only For Users In The United Kingdom: Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

9. You Must Keep Your Account Details Safe: If you chose, or you are provided with, a user identification code, password or any other piece of information as part of security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@historicletters.co.uk

10. How You May Use Material On Our Site: We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. No Text Or Data Mining, Or Web Scraping: You shall not conduct, facilitate, authorise or permit any text or data minin or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisons in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom. By continuing to access, view, or make use of this site, you hereby warrant and represent to us that you are located in a permitted territory. If you are not located in a permitted territory, you must immediately discontinue use of this website.

12. Do Not Reply On Information On This Site: The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

13. We Are Not Responsible For Websites We Link To: Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

14. Our Responsibility For Loss Or Damage Suffered By You: For consumer users:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. How We May Use Your Personal Information: We will only use your personal information as set out in our privacy policy.

16. Uploading Content to Our Site: Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of our site] a limited license to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content. We do not store terrorist content.

17. Rights You Are Giving Us To Use Material You Upload: When you upload or post content to our site, you grant us the following rights to use that content:

A worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service. To expire when the user deletes the content from the site or forever.
A worldwide, non-exclusive, royalty-free, transferable license for other users to use the content in accordance with the functionality of the site to expire when the user deletes the content from the site or forever.

18. We Are Not Responsible For Viruses And You Must Not Introduce Them: We do not guarantee that our site will be secure or free from bugs and viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or distributed denial-of-service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

19. Rules About Linking To Our Site: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to make any use of content on our site other than that set out above, please contact hello@historicletters.co.uk

20. Which Country’s Laws Apply To Any Disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Acceptable Use Policy

Please read this acceptable use policy carefully before using this website operated by Historic Letters (“we”, “us”, “our”).

Services provided by us may only be used for lawful purposes. You agree to comply with all applicable laws, rules and regulations in connection with your use of the services. Any material or conduct that in our judgment violates this policy in any manner may result in suspension or termination of the services or removal of the user's account with or without notice.

21a. Prohibited Use: You may not use the services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this acceptable use policy:

Phishing or engaging in identity theft
Distributing computer viruses, worms, trojans, logic bombs or other malicious code
Distributing pornography or adult related content or offering any escort services
Promoting or faciliating violence or terrorist activities
Infringing the intellectual property or other proprietary rights of others

21b. Enforcement: Your services may be suspended or terminated with or without notice upon violation of this policy. Any violations may result in the immediate suspension or termination of your account.

22b. Reporting Violations: To report a violation of this acceptable use policy please contact hello@historicletters.co.uk

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are upto to date with the latest changes, we advise you to frequently visit this page.

23a. Who We Are & How To Contact Us: www.historicletters.co.uk is a site operated by Historic Letters (“We”). We operate in England and Wales and have our registered office at 17 Norden Road, Maidenhead, SL6 4AZ. Our main trading address is 17 Norden Road, Maidenhead, SL6 4AZ. To contact us, please email hello@historicletters.co.uk

23b. The Type Of Personal Information We Collect: We currently collect and process the following information provided by you:

Personal identifiers (such as names, phone numbers, email addresses, delivery addresses, billing addresses and contact preferences)
Payment information (such as credit card information)

We do not process sensitive information.

23c. How We Get The Personal Information And Why We Have It: Most of the personal information we process is provided to us directly by you for one of the following reasons:

We may process your information to fulfill and manage orders and returns.
We may process your information to respond to your inquiries and solve any potential issues you might have requested and any general customer service inquiries.

We use the information that you have given us in order to process orders and returns you have requested. We will also use this information to respond to inquiries you have sent relating to potential issues with the order purchase, returns and general customer service.

We may share this information with Squarespace [https://www.squarespace.com/] which this website operates on. You can find Squarespace’s privacy policy here https://www.squarespace.com/privacy/?_ga=2.242829186.1409924935.1654176697-238777976.1654176697.

Under the United Kingdom General Data Protection Regulation (UK GDPR), the lawful bases we reply on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting hello@historicletters.co.uk
We have a contractual obligation.
We have a legal obligation.

23d. How We Store Your Personal Information: Your information is securely stored. We keep your personal information (names, phone numbers, email addresses, delivery addresses, billing addresses, contact preferences) for 90 days. We will then dispose of your information by deletion of your personal information obtained via the website.

23e. Your Data Protection Rights: Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is accurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave to us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@historicmail.co.uk if you wish to make a request.

24e. How to Complain: If you have any concerns about our use of your personal information, you can make a complaint to us at [EMAIL].

You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy with how we have used your data.

THe ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

ICO Website: https://www.ico.org.uk

Refund Policy

If you wish to no longer receive your letters from Historic Letters, then please contact hello@historicmail.co.uk and note in the subject of the email that you are making a refund request. Please also ensure this refund request is made within 14 days of the delivery date of the letters being delivered.